Fundamentals of Business Writing
Instructor
Tick Kee Ng
Reviews
Course Overview
These fundamentals of business writing will help you create effective, professional, and impactful written communication in various business contexts, whether it’s in emails, reports, proposals, or other documents.
What You'll Learn?
- 1. Understand what “business writing” covers
- 2. Know when to use each document and the outcome it supports
- 3. See the standard sections and required fields for each document type
- 4. Recognize the expected tone/formality by audience (customer/internal/executive
- 5. Know roles (owner/approver) and common risks
- 1. New hires who must recognize business document types and requirements
- 2. Administrative and operations staff coordinating company communications
- 3. Sales, marketing, and customer support staff handling client-facing messages
- 4. HR/People Ops preparing personnel letters and notices
- 5. Project coordinators responsible for agendas, minutes, and action logs
- 6. Managers/approvers who review and sign off on documents
- 7. Small business owners who brief others or choose templates
- 8. Non-native English professionals needing a map of standard document formats
- - Basic English reading comprehension
- - Access to Word/Google Docs (plus Sheets/Slides if available)
- - A working email account and reliable internet
- - Ability to download/open provided templates and PDFs
- 1–2 hours per quiz part for viewing and practice
- - Willingness to complete auto-graded quizzes and brief tasks
- - (Optional) Your company’s style guide or sample documents
- - No prior business writing experience required
Course Content
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Fundamental of Business Writing
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Chapter 2： Top 10 tips for making the most of email
00:05:52 -
Chapter 3： Creating A Real Bond and Creating Electronic Rapport By Email
00:05:18 -
Chapter 4：10 tips for making your website much more reader friendly
00:04:39 -
Competency Test: Business Writing Essentials （Part 1）
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Chapter 5：10 tips writing for blogs
00:04:36 -
Chapter 6：Writing techniques for social media networking sites
00:05:19 -
Chapter 7： Principles to follow to ensure your online sales and services
00:03:24 -
Chapter 8：Guidelines when writing an enquiry
00:05:40 -
Competency Test: Business Writing Essentials – Part 2
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Chapter 9： What are quotations, estimates and tenders
00:05:02 -
Chapter 10: Orders and their fulfilment
00:05:42 -
Chapter 11：Invoicing And Settlement
00:03:25 -
Chapter 12：Letters Requesting Payment
00:02:53 -
Competency Test: Business Writing Essentials – Part 3
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Chapter 13：Credit and status enquiries
00:03:47 -
Chapter 14：A typical business transaction
00:02:31 -
Chapter 15： Internal correspondence
00:01:42 -
Chapter 16：Meeting Documentation
00:01:44 -
Competency Test: Business Writing Essentials – Part 4
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Chapter 17： Personnel letter guidence and examples
00:01:59 -
Chapter 18：Complaints and Adjustments
00:02:07 -
Chapter 19：Reports and proposals Edited
00:01:38 -
Chapter 20：Secretarial and administrative correspondence
00:01:37 -
Competency Test: Business Writing Essentials – Part 5
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